Take the guesswork out of your
current PBX Phone System black box
The staff can now manage, classify, keep track, and assign tasks for every single unanswered call from your current phone system.
As an additional feature, patients not only can leave a voicemail, but they can also exchange secure messages with the medical personnel.
Customizable workspace
WaitingMed Call Response provides on-call personnel or any designated person, the ability to convert every unanswered call into appointments, as well as create new calls or SMS. It can also be used as a forwarding call service.
View ALL your voicemails and unanswered calls
Through the innovative WaitingMed Dashboard, the medical office manager and its authorized users will have a single view of ALL unanswered calls across single or multiple reasons, departments, or locations.
Engage your patients
As an additional feature, patients can not only leave a voicemail, but can also exchange secure messages with the medical personnel. Privileged users will be able to assign tasks to their internal departments and/or providers.
And more...
Automated and Personalized Connectivity
WaitingMed Scheduler is an electronic platform for automated and personalized connectivity, which has been designed to drastically enhance communication between patients and those offering health care services.
The revolutionary features dramatically impact workflow efficiency, patient experience while increasing satisfaction metrics with little effort.
24/7 Service
Online appointment requests 24 hours a day, 7 days a week, without the need to pick up the phone.
Transportation
UBER Health and other transportation requests when necessary, assuring the appointment assistance.
Connectivity
Relevant and actionable information of medical appointments through the cell phone on the same screen, including Private chat communication and documents upload to the medical office.
Flexibility
Monitor turn from the cell phone and through a screen at the waiting room area which gives the flexibility to move out of the office and wait anywhere!
Close Gaps-in-Care
Close the gaps-in-care, make compliance simple with the "Stars" metrics, and with proven short-term results.
Follow-ups made easy
-
The process of contacting patients to attend their appointments (HRA).
-
Perform the required tests in the established time (Chronic Conditions).
-
Collect and properly use their medications (Adhesions).
-
Visit their primary doctor after hospitalization.
-
Manage High-Cost High Need (HCHN) Patients.
-
Clinical Cases Management and education campaigns.
Gaps in any Format
Upload patient lists with their respective health gaps in any format you have available.
Campaigns
Manage campaigns by generating thousands of calls per minute with personalized messages.
Including: voice and telephone numbers so that your patients take action triggered by the intended first contact, establishing the desired priorities.
Reports
Analytical reports of scope results.
Records
Interface with electronic medical record systems for exchange, data update, and others.
Audit Trail
Document unalterable patients’ interactions history.